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Firestone Reviews

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  • Firestone excellent walk-in service

    So this Sunday morning at 6AM, an hour from home, my truck died. AAA towed it to the nearest service center that was open, Firestone in Norwich, CT. By the time we got there it was 9:10, just after opening. The staff was polite, professional and courteous, but wanted to charge me an hour ($105) labor for 'diagnostic'. I was over a barrel, knew I was getting ripped off, but I had no choice. They started working on my truck about 10:15, not bad for a walk-in on Sunday morning. Just before 11:00 the mechanic comes in with the worst possible news: the engine is seized. He... More...
    (Repair Services)
    dogburd's Picture   dogburd    0 Comments   Comments
  • Firestone - Car Service

    My wife and I were having car troubles. We decided to go with Firestone on Murphy Rd for oil change and tune-up. Jose Hernandez and staff were friendly and professional. We left the store to fill up for gas on the way home. All of a sudden the car would not start. We immediately called Jose at the store which was almost closing time. Our insurance has road side assistance so we had to wait almost 30 minutes for services per operator from dispatch. Jose went above and beyond by not only offering to stay after hours, but if in the case that we needed him, he would come out to where... More...
    adbrooks81's Picture   adbrooks81    0 Comments   Comments
  • Great New Tire

    I went to Firestone with a flat tire and a bad attitude. I left with a great new tire a big smile. I went to the Firestone on 333 S. Dawson Street, Raleigh and was helped by Alex Turner. He went above and beyond cordial help; he was an absolute delight and saved my day! He helped me get a brand new tire at a discount price ($60 instead of $100!!!) and treated me better than any salesperson I have ever met. Now, I will never go anywhere else! Thank you Firestone, especially Alex Turner! More...
    (Repair Services)
    PennyPincher's Picture   PennyPincher    0 Comments   Comments
  • not doing anything wrong

    Everyone is so quick to bash a buisness when something goes wrong. If you search for reviews on firestone there are a few really bad ones out there but if you compare the amount of bad reviews to how many vehicles they work on in just ONE day at ONE store (50 - 100) its really not that bad. I am a master tech at a Firestone in V.A. and have worked at several other shops and I can tell you there are MUCH worse shops out there. Keep that in mind when you read bad reviews about ANY buisness. People are so quick to spread bad news but not nearley as fast spreading good news More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    gary3's Picture   gary3    2 Comments   Comments
  • An Honest Service Station

    I just took both of my cars (99 Nissan Sentra and 02 Toyota Camry) to the Firestone service center San Antonio, TX, located on San Pedro (281) and Thousand Oaks. I took them in for state inspections. First off, I was behind a lady who appeared to not know much about cars, and the service man at the desk spent about five minutes trying to convince her that she did NOT need to have all her spark plugs replaced. I didn't mind the wait, as I was completely fascinated by what was taking place. Though I never found out if he was successful in convincing her. Anyway, the Nissan... More...
    (Car Dealers, Mechanics, Auto General - Sponsored by HYUNDAI)
    Essick44's Picture   Essick44    0 Comments   Comments
  • Best customer Service

    After going to midas and meineke for what I thought was a bad balance that I paid for twice and did not fix the problem. I went to Firestone and they test drove my RAV4 and found out not only was my balance still off I also had a severely leaky strut that they physically showed me. I could not afford it at the time but they helped me get the credit and replaced them both within a few hours. Not only was the shop clean the customer service was the best. They will be my one stop shop from now on. Please recognize the employees at the Firestone near Eastland Mall in Columbus Ohio. What... More...
    (Shopping, Chain Stores)
    DePayne's Picture   DePayne    0 Comments   Comments


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