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Firestone Complaint - NEVER AGAIN.
Firestone Complaint

Firestone Complaint

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NEVER AGAIN.


I took my car to the Lakewood Firestone a few weeks ago for a simple oil change. I get a call from them saying that a number of things are wrong including that the timing belt needed to be replaced. I told them to go ahead and do it because I didn't want to have any issues with my car. Before I took my car in, it ran just fine. After they replaced the timing belt, it started making a new noise. So I took it back a few days later and they said they would check it out. I will say they were kind enough to look at it again and not charge me for the inspection. But, now the car squeaks EVERY TIME I drive it. I drove about 25 miles on the freeway a few days ago and it was so loud that I was afraid I wouldn't make it to my destination. I will not be taking my car back to Firestone, simply because I cannot afford to keep taking it in and it never being truly fixed. Over $1,000 dollars worth of repairs and now the car drives worse then before. I'll be taking it to another shop in the next few weeks to find out what the heck they did to it. Please do not take your car to Firestone! The customer service I have received there is less then satisfactory. I'm a full-time college student and I work part-time, I can't afford huge car repairs or to not have a car that works. I'm done with them.


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