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Firestone Complaint - Took vehicle in for State Inspection and Emissions - State Inspection and Emissions
Firestone Complaint

Firestone Complaint

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Took vehicle in for State Inspection and Emissions - State Inspection and Emissions


I Took my work van into the banksville rd location of Firestone on 6/1/13 at 8:30 am for a state inspection and emissions inspection. Upon arrival the manager said that he would need it for a couple hours and take a look at it and give me a call. At 1:00pm a man named scott called me to ask me if I wanted to have the emissions done and a sticker put on the windshield that would need replaced to pass inspection. I instructed him to do the emissions and inspection and I would pay for a replacement sticker when I get the windshield replaced on monday 6/3/13. Scott said ok, i will give you a call if it needs anything else. After that I waited for a call but never received one, the store closes at 6pm, so at 5:55pm I called to find out if the inspection and emissions were done, a man named chris answered and said that my van was never looked at, I said that scott had called me at 1pm that day and said that he was doing it. Chris said no, it was not looked at and that they would need to keep it and look at it first thing sunday morning. Reluctantly I agreed. I had to miss work on 6/1/13 and 6/2/13 as a result. At 10:45am 6/2/13 I stopped into the store to check the status, Scott, informed me that they still had not looked at the van. I saw many cars in the shop that were not there when I dropped off my van and many people waiting inside. I feel completely dis-satisfied with the negative experience I received and I feel slighted and lied to.


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