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Firestone Complaint - tires and overall rewview
Firestone Complaint

Firestone Complaint


tires and overall rewview

Came to Firestone about 2 months ago for the first time, i thought great love them. Then the came time for me to go back and get two tires 05/11/2014. First they talked me into getting a tire that was more expensive than the ones that i originally wanted. They would have to order them in and it was a big story of how much better the more expensive tires would be for me, so i gave in and had them put on. So i go in to have an oil change on 06/29/2014 and they ask me if i want a courtesy inspection while my oil change is being done so i said yes why not.

When i go back to pick up my car they told me i needed some stuff done which i knew it needed. i told them not right now money is tight for me but thank you for the advice though. They told me that my rear left tire has a 'impact bruise' and it was something that i needed to be concerned about. They said if untreated that i would explode on me. So i said i need to discuss with my boyfriend and i will be back. It turns out that the BRAND new tire that they had fitted for me less than one and a half months ago was damaged i was so upset. I had done 700 miles on that brand new tire. i told them I've done nothing that would have damaged it. I called the corporate office to find out a solution to my problem all they did was connect me back to the store that i had them fitted with when the person picked up they asked 'oh did you're tire explode on you' i told them i would in to see them to fix this. I when in to the store that evening to get a new tire,i waited TWO HOURS.
After waiting the gentleman told me that the tire was marked by 'mistake' that there was NOTHING wrong with it at all. Also they had my driving around with the thought that my tire COULD have exploded at any time This gentleman that helped me was very knowledgeable, he took the time to explain to me what, where , when and how. He and a technician took off my tire and did a full check inside an out. He told me that he will replace my tire for free as 'customer satisfaction' i will no be back after everything that has happened to me.

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