Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Firestone Review - Firestone excellent walk-in service
Firestone Review

Firestone Review

ADVERTISEMENT

Firestone excellent walk-in service


So this Sunday morning at 6AM, an hour from home, my truck died. AAA towed it to the nearest service center that was open, Firestone in Norwich, CT. By the time we got there it was 9:10, just after opening. The staff was polite, professional and courteous, but wanted to charge me an hour ($105) labor for 'diagnostic'. I was over a barrel, knew I was getting ripped off, but I had no choice.

They started working on my truck about 10:15, not bad for a walk-in on Sunday morning. Just before 11:00 the mechanic comes in with the worst possible news: the engine is seized. He doesn't know exactly what happened, but clearly nothing is going to get fixed today.

They offer to keep it in the bay until Monday when I can have it towed to my local mechanic, or in the parking lot so I can get it after hours, whatever I want. They didn't push me to have them fix it, try to sell me any additional service, etc.

If that wasn't enough, here's the big shock - the total cost. Zero. Nada. Nothing. For forty minutes work on Sunday, overnight indoor storage, they want absolutely nothing from me. Even though they know I'm not local and will probably never be back, and probably won't even be able to recommend them to someone.

I'm stunned. Impressed. And grateful.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to Firestone
SUBMIT a ticket
for Firestone
WATCH videos
for Firestone
More Firestone Reviews and Complaints MORE reviews and complaints
for Firestone

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More Firestone reviews


Similar reviews


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team